Privacy Policy

Information We Collect

RiskPulse AI collects information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes your name, email address, company information, and any data you choose to upload to our platform for analysis.

We also automatically collect certain information about your device and usage of our services, including IP address, browser type, operating system, referring URLs, and information about your interactions with our platform.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and communicate with you about products, services, and promotional offers.

Your customer data is used solely to provide our churn prediction and risk analysis services. We employ advanced machine learning algorithms to analyze patterns and generate insights, but your data remains confidential and is never shared with third parties for their own purposes.

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption of data in transit and at rest, regular security assessments, and strict access controls.

All data processing is conducted in secure, SOC 2 Type II compliant data centers with 24/7 monitoring and advanced threat detection systems.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with trusted service providers who assist us in operating our platform, conducting our business, or serving our users.

We may disclose your information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or the public.

Data Retention and Deletion

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer data used for analysis is retained according to your subscription terms and can be deleted upon request.

You may request deletion of your personal information at any time by contacting us. We will respond to such requests within 30 days, subject to legal and contractual obligations.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

For transfers from the European Economic Area, we rely on adequacy decisions, standard contractual clauses, or other approved transfer mechanisms to ensure your data receives adequate protection.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to access, update, correct, or delete your information, and the right to object to or restrict certain processing.

You can update your account information at any time through your account settings. To exercise other rights, please contact us using the information provided in the "Contact Information" section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to provide personalized content and advertisements. You can control cookies through your browser settings and our cookie preference center.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Third-Party Services and Links

Our platform may contain links to third-party websites or services that are not owned or controlled by RiskPulse AI. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

We may integrate with third-party services to enhance our platform's functionality. Such integrations are governed by separate agreements and privacy policies.

Children's Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information.

We do not sell personal information as defined by the CCPA. For more information about your California privacy rights, please contact us.

European Privacy Rights

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to lodge a complaint with a supervisory authority, and the right to withdraw consent where processing is based on consent.

Data Processing Lawful Basis

We process your personal information based on various lawful bases, including your consent, the performance of a contract, compliance with legal obligations, protection of vital interests, performance of tasks in the public interest, and our legitimate interests.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by sending you an email notification.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@riskpulse.ai
Address: 600 California St, San Francisco, CA 94108, USA
Phone: +1-415-555-0137